Troubleshooting

Fixes for common issues with bugs, SCORM and embedded screens.

• What do I do if there is a bug?If something in Coassemble isn’t working as expected, follow the steps below to rule out common browser or device issues.
• SCORM files not loadingWhy isn't my exported SCORM package loading in my LMS?
• SCORM session errors on Apple devicesWhy am I getting SCORM session errors on Apple devices?
• Embedded content not showing in a courseWhy isn't my embedded content showing in a course?
• Common questions: TroubleshootingWhat are some common troubleshooting questions?
• Learner progress not resumingIt usually comes down to how the learner opened the course.
• Email invitations not arrivingMost missing invitations are caught by a spam filter or an organisation's email security, or were sent to an address with a typo.
• Insights empty or missing learnersCheck the date range first: Insights show the last 7 days by default, so older activity is hidden until you widen it.
• Stuck loading after the verification codeIf it happens to every new learner, the most common cause on a Sandbox is that its Identified Recipient budget has been used.
• Course 404 errorsA 404 error means the page the learner tried to open couldn't be found.
• Video not playing or stuck processingAn uploaded video converts into several formats after it uploads so it plays in every browser, which usually takes a few minutes.